THE PACIFIC WAY
Welcome to Pacific’s online newsletter! We are pleased to regularly bring you the latest Pacific information and updates on products, services, special events and relevant industry news.
Your ongoing support is very much appreciated and allows us to continue making advances with technology and provide you with the best possible systems and service standards.
Company News
PACIFIC WINS AGAIN!
Pacific was awarded Premium Funder of the Year 2008 at the Australia and New Zealand Insurance Industry Awards Gala on 7 August in Sydney.
This is the third time we have won in the award’s four year history, and we are honored to be recognized as the leader in our field within the insurance industry.
We would like to take this opportunity to acknowledge the role our supporting intermediaries play in our overall and ongoing success.
Pacific Team members celebrate at the awards night . L-R Jocelyn Tannous, Cristina Sirbu, Stuart White, Yung Ngo, Dian Nguyen, Jodie Anderson, Ray Zammit & Kara Macdonald
Product News
SOAPBOX UPDATE
The Pacific Soapbox continues to receive great suggestions and ideas on how we can provide better service and systems to you, our intermediaries. There are several developments in the pipeline that we will be able to deliver in the next couple of months.
So……Got something to say? Get on the Soapbox in Pacific Edge!
www.pacificpremium.com.au/soapbox
If you have any questions about the Soapbox, please contact your local Pacific Account Manager or phone 1300 555 068.
IMPROVING YOUR EXPERIENCE WITH PACIFIC
Through feedback received on the Soapbox and our annual intermediary survey, you have told us that there are a few key areas for us to focus on to make it even easier for you to do business with us.
We are acting on your advice and we have setup two key project teams to develop improvement initiatives for each of the following areas:
1. Endorsements Process, improving the process for increasing the amount financed during the term of a loan.
2. Collections, particularly in the area of communication with intermediaries and the borrower.
Each project has commenced work and aims to rollout various changes between now and the end of the year.
We look forward to communicating more details on each initiative as our development plans progress.
PACIFIC EDGE SUPPORT
Thanks to a suggestion on our Soapbox, we recently simplified the layout of our Edge Product Support page, to make the contents easier to find. It is now arranged under these 5 headings:
1. Latest Releases
2. Trouble Shootings Tips
3. Manual Contracts
4. Forms
5. Terms & Conditions
We have also included on this page some helpful telephone numbers for you.
1300 555 068 is a new ‘Quote’ or ‘Loan Assistance’ telephone number which will give you direct access to your local Pacific branch should you need assistance or have an enquiry.
1300 788 037 is an IT/Systems Support phone number for assistance with any difficulties you may be experiencing with the system.
Industry News
PACIFIC TO SPONSOR IAAA AND NIBA IN DARWIN
IAAA held their annual conference, 'Knowledge - Pathway to Success' in Darwin on 12th - 13th September 2008. 65 members attended the 2 day conference, which they described as their best conference ever. One of the highlights was a tour of Crocosaurus Cove which allowed some hands on interaction with the locals! Pacific were proud to support IAAA as a Gold Sponsor and an Exhibitor.
Delegates of NIBA 2008 will also be heading to to the Top End for what should be a memorable conference later this month.
During NIBA, Pacific will be sponsoring the shuttle buses between the hotels and the Darwin Convention Centre, so be sure to say hello to our team as you hop on board. We look forward to seeing many of you up there.
Pacific In The Community
GIRLS GLAM UP FOR A NIGHT OUT IN BRISBANE
The Pacific girls in Brisbane recently held a glamorous charity function for the movie premiere of Sex and The City. Over 130 women and a few brave gentlemen came ‘dressed in their best’ for an evening filled with fun and laughter
The event was a great success and raised $2500 for our charity partner Camp Quality.
Thank you to everyone who attended and helped raise valuable funds for this great cause.
JEANS FOR GENES DAY IN VICTORIA
Jeans for Genes Day is a major fund-raiser of the Children's Medical Research Institute (CMRI) where scientists are carrying out research in order to prevent genetic diseases in our children or in other cases develop better treatments. These are children with cancer, muscular dystrophy, cystic fibrosis and epilepsy, just to name a few. One in twenty children are born with some form of genetic fault causing these diseases.
For the second year running, Pacific's Victorian Branch participated in Jeans for Genes Day on 1 August. In addition to wearing their jeans, the staff made donations and bought Jeans for Genes products, whilst enjoying a morning tea hosted by our Victorian account coordinators.
Thanks to the support of all the staff members, we were able to raise over $220 for this worthwhile cause, setting a high benchmark for us to beat next year.
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